Frequently asked questions

What is supportive care?

Caretailors uses ‘supportive care’ as a broad term to cover the breadth of care that aims to optimise the quality of life of those for living with a life-limiting illness or advanced age. Supportive care is also called comfort-focussed or palliative care. It is person- and/or family-centred care that can be provided at any time: immediately after a diagnosis, once the illness progresses to a certain stage, or intermittently throughout the journey. It can be provided alongside curative treatments, at home, in hospital, in a hospice or in an aged care facility. While it is often particularly focussed on managing pain, it encompasses a range of treatments to prevent or relieve suffering from the symptoms of a disease, side effects caused by treatments, and related psychological, social, and spiritual problems. This holistic approach to care will involve GPs, medical specialists, nurses, allied health providers, as well as the many types of non-medical services such as those highlighted by available at Caretailors.

How are Caretailors services any different to others?

The care providers who are listed with Caretailors are specialists in supporting people who need extra care as they have a serious illness, are dying, or bereaved. These service providers have experience in providing care in sad and difficult circumstances. They tailor their services to best support individual needs to ensure clients maintain their dignity and always feel respected. Their emotional intelligence has led them to work in this challenging area, understanding that death is an opportunity to use their skills to touch another person’s life in a profound way.

Why do I need to find a service for myself if I’m already receiving help from a community palliative care service or if I’m in a hospice?

Many people are lucky to access great care already. But you may need more frequent visits or different types of care than those offered by services primarily focused on medical interventions and who are often constrained by limited resources.

The care providers listed on Caretailors provide an extension to formal support available from other services, providing you the choice to select the type and frequency of services. If you are receiving care from a service already, why not ask them for advice on what other useful services you can complement your treatments with?

Doctors and nurses strive to provide care that incorporates physical, emotional, social and spiritual needs, but their primary goals and responsibilities are medical. The limited time they are able to allocate to each patient opens up opportunities to supplement support with non-medical care.

Depending on the needs, wishes and available budget of each person, the care providers listed with Caretailors can commit to continuity of care over months at whatever frequency and location that is required. The services available extend beyond what is available in the healthcare system, and can also benefit carers and families. Importantly these supportive services can relieve the stress and burdens that may otherwise distract from the most important tasks and rob people of precious limited time with loved ones.

Do you provide advice or services related to voluntary assisted dying?

No, Caretailors service providers seek to improve quality of life. Despite our care providers having expertise at navigating end of life conversations, they are not medical professionals who can assist in hastening death. Discussions around voluntary assisted dying must be initiated with your doctor.